If something isn't working, we would rather hear about it than not.
Every Mowz app has a chat window in its admin screen, bottom right. Writing from there means we already know which app you are using, which store you are on, and which version you are running — so you can start with the problem instead of the paperwork.
support@mowz.nl — write to us any time.
We answer every message. Most get a reply within a few hours, and always within one working day. During launch weeks and the Black Friday period we watch the inbox far more closely than that.
We're a small team in the Netherlands (CET/CEST), so a message sent in the middle of our night is answered in our morning. If we can't solve something straight away we'll tell you that, rather than leave you wondering.
You don't have to work anything out before writing to us — but these four things get you an answer in one reply instead of three:
.myshopify.com addressIf a bar, badge or block isn't appearing on your storefront, the app almost certainly needs switching on in your theme. Shopify keeps this setting inside each theme rather than inside the app, so it has to be done once per theme — and it's why things can appear to stop working after a theme is published, duplicated or restored.
To switch it on: Online Store → Themes → Customize on your live theme → App embeds at the bottom of the left panel → switch the Mowz app on → Save, top right. The Save is the step people miss.
Inside the app there's a button that takes you straight to that panel with the switch already flipped for you — you still have to press Save.
If that wasn't it, write to us — that's what we're here for.
What we store and why is on our privacy page. Tech2Change BV is the data controller.